• TRAVEL MEDIA
  • RECOMMENDATIONS FROM FRIENDS
  • SOCIAL MEDIA
  • SALES OFFICES
  • TRAVEL AGENCIES
  • CALL CENTRE
  • TA WEB SITE
  • TK MOBILE APPS
  • MAKING HOTEL RESERVATIONS
  • PACKING BAGS
  • TAXI, PUBLIC TRANPORTATION
  • AIRPORT TRANSFER SERVICE
  • CHECK IN COUNTER, KIOSKS AND STAFF
  • OVERWEIGHT LUGGAGE, LUGGAGE WRAPPING
  • SECURITY
  • LOUNGE
  • SHOPPING
  • AIRPORT AMENITIES
  • GETTING TO THE GATE
  • GATE AREA
  • GATE AREA
  • BOARDING PROCESS
  • HELP DESK
  • SEATING PROCESS
  • SECURITY AND PILOT ANNOUNCEMETS
  • BOARDING MUSIC
  • CABIN ENVIRONMENT
  • CUISINE
  • IN-FIGHT ENTERTAINMENT
  • SEAT COMFORT/AMENITIES
  • IN-FIGHT MAGAZINE
  • STEWARDS
  • TOILETS
  • TRANSIT FIGHT ASSISTANCE
  • VISA ASSISTANCE
  • DISEMBARKING PROCESS
  • ARRIVAL ANNOUNCEMETS
  • SIGNAGE
  • TRANSIT CONNECTION DESK
  • TRANSIT CONNECTION IN
    AIRPORT TRANSPORTATION
  • PASSPORT LINES
  • PASSPORT BOOTH
  • GETTING A VISA
  • LUGGAGE DELIVERY AREA
  • LUGGAGE CARTS
  • LOST LUGGAGE
  • DUTY FREE SHOPPING
  • TOURIST INFORMATION
  • TAXI, PUBLIC TRANSPORTATION, PRIVATE CAR
  • AIRPORT PARKING
  • SHUTTLE
  • MILES & SMILES
  • STAR ALLIANCE COMMUNICATIONS
  • FOLLOW-UP COMMUNICATIONS
  • ONGOING DIALOGUE
  • TA WEBSITE
  • EMAIL
  • SOCIAL MEDIA
  • CALL CENTRE